Building an AI-Powered Support Automation System with n8n
How we automated our GitHub support tracker with n8n, Claude AI, and vector embeddings to transform reactive support into a self-learning knowledge base
9 min read
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Blog Posts
Thoughts on software engineering, technology, and learning.
Platform Orchestration and the Future of Cloud Abstractions
An exploration of the tools and patterns reshaping platform engineering, from Crossplane compositions to managed solutions like Kro, and the ongoing challenge of building abstractions that are both simple and flexible.
4 min read
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What Actually Happens When You Merge Two Infrastructure Teams
First-hand lessons from merging two platform engineering teams: the hidden costs, authority gaps, and what actually helps.
4 min read
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A Tale of 'metadpata': When One Typo Nearly Takes Down Infrastructure
Lessons learned from a critical incident at Zalando caused by a single character typo, and the safeguards we implemented to prevent it from happening again.
2 min read
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