Building an AI-Powered Support Automation System with n8n
How we automated our GitHub support tracker with n8n, Claude AI, and vector embeddings to transform reactive support into a self-learning knowledge base
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Blog Posts
Thoughts on software engineering, technology, and learning.
Platform Orchestration and the Future of Cloud Abstractions
An exploration of the tools and patterns reshaping platform engineering, from Crossplane compositions to managed solutions like Kro, and the ongoing challenge of building abstractions that are both simple and flexible.
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The Platform Engineering Dilemma: Navigating Mergers, Scope Creep, and the Path to Impact
Lessons learned from merging infrastructure teams while battling operational gravity, the unification tax, and the constant pull of legacy systems.
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A Tale of 'metadpata': When One Typo Nearly Takes Down Infrastructure
Lessons learned from a critical incident at Zalando caused by a single character typo, and the safeguards we implemented to prevent it from happening again.
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